Sara, Customer Advisor

I’m Sara, 25 years old and I started at CHECK24 in Hamburg in August 2019. Before that, I completed my commercial training in healthcare at a health insurance company and am now a Customer Advisor for Statutory Health Insurance. We advise customers about transferring their health insurance and support them throughout the entire process. The daily routine is never boring as CHECK24 offers lots of development opportunities. For example, I’ve been taking on more responsibilities over the years and now look after our trainee students together with another colleague.

Sometimes I start at 8 a.m and on other days at 12:30 p.m - it depends on my duty roster as we work shifts in our team in order to operate our customer hotline from 8 a.m to 8 p.m. Thanks to the mobile working, you get your free time well balanced with the shifts and I like to use the time in the morning during my late shift to do some sport.

When I get to work, I first check the incoming customer emails and dial in to the hotline to ensure good availability for our customers. The main task involves processing applications for health insurance transfers and advising customers on transferring their health insurance. Then there are always various conversations with my colleagues in between - we are a very young team and there is something to laugh about every day. Our central location means I can take breaks right by the Outer Alster Lake or have lunch on the Lange Reihe.

Every day is different, there are always new tasks, interesting conversations with our customers and sometimes an odd tricky case that we resolve together as a team. The job is diverse as we have lots of different customers: by collaborating with health insurance providers, we also have contact with partners at those companies and talk to them on a regular basis. At CHECK24, there is no “authoritative” structure as we’re a modern company where ideas are taken seriously and implemented quickly.

The best thing are the employees and our cool location: everything is bright, open, modern and we have a large rooftop terrace where we enjoy barbecues together in summer or enjoy beautiful views of the Alster all year round. The regular events that have started up again also make CHECK24 a unique employer. Another bonus are our free CHECKito team lunches.

You should definitely enjoy working with customers and be open to constantly optimising processes, as we are constantly improving and moving with the times. In addition, basic knowledge in the field of healthcare would definitely be an advantage, but not a must. The most important thing is that you want to make a difference and are highly motivated!