Max advises our customers daily on mobile communications while enjoying views of the Cologne Cathedral. In this interview, he tells us how he started and got integrated at CHECK24, the flexibility his job offers and why his job inspires him every day.
I'm Max, 33 years old, a business studies graduate, and I've been working for CHECK24 in Cologne since October 2017. I started as a Junior Customer Advisor and have progressed to Senior. I advise our customers on mobile communications and am responsible for this area's various processes. Since we support our customers through multiple channels, I'm, among others, responsible for customer inquiries on social media which bring exciting versatility. I also work in the Complaints department, where I communicate between customers and providers to resolve any issues.
I found out about CHECK24 through an employment agency and was accepted after an initial telephone interview followed by an in-person interview. The integration period was very welcoming as I was given a direct contact person for new starters. I also met all of the employees from various departments early on and immediately felt right at home.
Be honest, communicative, curious, and, most importantly, authentic. People seeking a career change can also enjoy a new start at CHECK24!
Max, Customer Advisor
Since we have a large selection of tariffs and providers, staying up to date is crucial. Every day, our customers are very grateful for the support they get from us.
In addition to my exciting tasks, CHECK24 offers a free job ticket, a yearend bonus, mobile working, regular free CHECKito lunches, a muesli bar, and well-stocked drinks fridges where I can grab a coke in the lunchbreak or a beer after work. In addition, the regular parties and team events organized for all employees provide great food and drinks and create a great atmosphere. It never gets boring around here.
My team is based at the MediaPark in Cologne, and we have large, bright offices with views of the Cologne Cathedral. Our teams work shifts from 8 a.m. to 5 p.m. or from 11 a.m. to 8 p.m. to ensure availability for our customers. You could also change it later from 1 p.m; to 10 p.m or come in on weekends. You’re given a compensation day and an extra bonus for weekend shifts. This means you won’t need to take a day off for a necessary appointment. My day isn’t just flexible in terms of hours - I sometimes call customers, write emails, and occasionally call our partners, a colorful mix of everything that needs to be done.
The gratitude and appreciation of both our customers and CHECK24 as an employer. Especially for me, as a long-time employee, this is always motivating.