Max, Customer Advisor

I'm Max, 33 years old, a business studies graduate, and I've been working for CHECK24 in Cologne since October 2017. I started as a Junior Customer Advisor and have progressed to Senior. I advise our customers on mobile communications and am responsible for this area's various processes. Since we support our customers through multiple channels, I'm, among others, responsible for customer inquiries on social media which bring exciting versatility. I also work in the Complaints department, where I communicate between customers and providers to resolve any issues.

I found out about CHECK24 through an employment agency and was accepted after an initial telephone interview followed by an in-person interview. The integration period was very welcoming as I was given a direct contact person for new starters. I also met all of the employees from various departments early on and immediately felt right at home.

Since we have a large selection of tariffs and providers, staying up to date is crucial. Every day, our customers are very grateful for the support they get from us.

In addition to my exciting tasks, CHECK24 offers a free job ticket, a yearend bonus, mobile working, regular free CHECKito lunches, a muesli bar, and well-stocked drinks fridges where I can grab a coke in the lunchbreak or a beer after work. In addition, the regular parties and team events organized for all employees provide great food and drinks and create a great atmosphere. It never gets boring around here.

My team is based at Kaiser-Wilhelm-Ring in Cologne, and we have large, bright rooms. We work with flexible hours and are available with our teams to assist our service providers with questions during inbound activities and other tasks. Anyone who wants to can also come in on weekends. For starting a shift on the weekend, you get a compensatory day off and corresponding bonuses. This means that, in case of an important appointment during the week, you don’t have to take vacation time. My day is not only flexible in terms of timing – sometimes I’m on the phone with customers, sometimes we write emails, and occasionally I also call our partners. It’s a colorful mix of everything that needs to be done at the moment.

The gratitude and appreciation of both our customers and CHECK24 as an employer. Especially for me, as a long-time employee, this is always motivating.