Jessica, Customer Advisor Private Health Insurance

In 2010, I began my training as a Social Insurance Specialist at a Statutory Health Insurance (SHI) company. After successfully completing it, I decided to join the customer service department to assist our customers to the best of my ability with the knowledge I had acquired. After three years in the service center, I decided to take the next step as a specialist clerk, working as a substitute in customer service. After 13 years in SHI, I felt it was time for a new challenge, so I applied to CHECK24 for a position in private health insurance.

I'm thrilled to be part of a modern and dynamic company that efficiently fulfills customer wishes thanks to modern technology. What I like most is the collaboration with various people - whether it's customers, insurers, or colleagues, along with the team events. Thanks to the open-mindedness of my colleagues, I quickly found a connection and have preferred working with a view of the Alster in the office since my first day rather than working from home.

I enjoy finding the optimal solution for our customers through communicative collaboration and fast processes. We help each other with professional topics and always have an open ear for personal matters. Despite the sometimes dry insurance topics, we have a lot of fun among ourselves and enjoy the occasional after-work beer after a successful day.

My goals include optimizing my hard skills in 'PHI' product knowledge and technical know-how, alongside soft skills in sales, to reach the next level of the career model. Additionally, I want to celebrate successes with my team and CHECK24 and continually innovate processes.

Moreover, I want to encourage more women to start their careers as customer advisors in the insurance world. Often, women feel discouraged because the industry is predominantly male-dominated. However, I can confirm that customer advising offers great career opportunities for women, as our skills such as empathy, communication, and problem-solving are particularly in demand here. It's time for women to realize the significant role they can play in this field and be encouraged to choose this exciting career!

Maintaining consistent service quality, even during peak times. Personally, I ensure a healthy balance in my free time or take a walk by the Alster during my breaks to get some fresh air. I don't take myself too seriously and always look for the positives in life.

Through my collaboration with many different people in the past, my character is primarily characterized by teamwork, communication, openness, and resilience today. So, if you're open to new experiences and if ambition, commitment, and motivation, along with communicative and persuasive telephone skills, distinguish you, then CHECK24 is the right place for you. In this regard, I also want to address all women in the insurance world: Feel addressed and let's together show this male-dominated field what we're capable of!

Customer orientation in our profession involves the regular, systematic capture and analysis of customers' wishes, needs, and expectations, as well as their implementation. The central goal is to build long-term, stable, and economically viable customer relationships.