Antonia, Expert Customer Advisor
Antonia started as a part-time Customer Advisor three years ago, then quickly took on a full-time position. She has now been in her new role as an Expert Customer Advisor for almost a year with our hotel comparison team in Münster.
What did your career at CHECK24 look like?
Antonia:
I started part-time at CHECK24 as it was supposed to be a transition until my US visa was extended. However, I liked the job and team so much that I discarded my US plans. Instead, I moved to a full-time role and developed my position over the years to become an Expert Customer Advisor. After two successful years at CHECK24, I was offered the role of deputy team leader, which I gladly took on, but then I quickly realized that I didn’t enjoy the management side so much. So I embarked on a specialist career instead.
Instead of a management career, you chose a specialist career. What is expected of you as an Expert Customer Advisor?
Antonia:
In the beginning, the exact requirements of the expert role weren’t set in stone as a specialist career in customer advising hadn’t yet been defined at that time, unlike in the IT department, for example. This, of course, made things even more exciting for me. Not only was the new role a great challenge, but also helping to shape this role was a lot of fun. I’m primarily the point of contact for all of my colleagues if they have any problematic or special cases, as well as for procedural queries. I’m also heavily involved in process optimization and developing our internal wiki.
Why CHECK24?
Due to the various career opportunities. In addition to a management or a specialist career, you can develop as a Customer Advisor or explore other areas. Mostly we stand out thanks to our culture. We have a relaxed approach, a great team spirit, and always help one another.
Antonia, Expert Customer Advisor
What characteristics does it take to be a successful Customer Advisor?
Antonia:
Service-oriented and communicative. Being a Customer Advisor involves helping our customers with their queries and finding solutions to problems daily. Most of my working time is spent on the phone or writing emails.
Which project have you enjoyed the most?
Antonia:
There are always new cases that haven’t been seen before with no defined process. So it’s not dull. In these cases, it’s about understanding the overall situation, gathering information, working out solutions, discussing these with management, and then informing the customers as quickly as possible. For example, I was responsible for a project where we helped our customers affected by a provider’s insolvency. It was a huge challenge but incredibly exciting, and I learned a lot.
Why should someone join your team?
Antonia:
In addition to a management or a specialist career, you can develop as a Customer Advisor or explore other areas. For example, one Customer Advisor now works in partner management, while another is an Operations Manager.
Mostly we stand out thanks to our culture. We have a relaxed approach, a great team spirit, and always help one another.